(Effective April 14, 2003)
Our company is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we will create records regarding you and the service we provide to you. This notice tells you about the way in which Enos Home Respiratory (referred to as "we" or Enos Home Respiratory) may collect, use, and disclose your protected health information. "Protected health information" is information about you that can reasonably be used to service you and that relates to you, or the payment of that care.
We are required by law to maintain the confidentiality of health information that identifies you with this Notice about your rights and our legal duties and privacy practices with respect to your protected health information. We must follow the terms of this Notice while it is in effect. Some of the uses and disclosures described in this Notice may be limited in certain cases by applicable state laws that are more stringent than the federal standards.
If you have any questions about this notice, please contact the Privacy Officer at Enos Home Respiratory at 800-473-4669 for further information.
The terms of this notice apply to all records containing your health information that are created or retained by our organization. We reserve the right to revise or amend our notice of privacy practices. Any revisions or amendments to this notice will be effective for all of your records our practice has created or maintained in the past, and for any of your records we may create or maintain in the future. Our organization will post a copy or our current notice in our office in a prominent location, and you may request a copy of our most current notice by calling us.
How We May Use and Disclose Your Protected Health Information
- We may use and disclose your protected health information for different purposes. The examples below are provided to illustrate the types of uses and disclosures we may without your authorization for payment, home care operations, and treatment.
- Payment. We use and disclose your protected health information in order to bill and collect your payment for the services and items you may receive from us. For example, we may contact your health insurer to certify that you are eligible for benefits and we may provide your insurer with details regarding your treatment to determine if your insurer will cover, or pay for, your equipment. We may also use and disclose your health information to obtain payment from third parties that may be responsible for such costs, such as family members. Also, we may use your health information to bill you directly for services and items.
- Home Care Operations. We use and disclose your protected health information in order to perform our home care activities, such as providing equipment appropriate to your needs, or administrative activities, including data management or quality assessment activities.
- Treatment. We may use and disclose your protected health information to coordinate services with our health care providers involved in your care.
- Appropriate Reminders. We may use and disclose your health information to contact you and remind you of visits / deliveries.
- Health-related Benefits and Services. We may use and disclose your health information to inform you of health-related benefits to services that may be of interest to you.
- Release of information to Family / Friends. We may release your health information to a friend or family member that is helping you to pay for your health care, or who assists in taking care of you.
- Disclosures Required by Law. We will use and disclose your health information when we are required to do so by federal, state, and local law.
Other Permitted or Required Disclosures
- As Required by Law. We must disclose protected health information about you when required to do so by law.
- Public Health Activities. We may disclose protected health information to public health agencies for reasons such as preventing or controlling disease, injuries, or disabilities.
- Victims of Abuse, Neglect, or Domestic Violence. We may disclose protected health information to government agencies about abuse, neglect, or domestic violence.
- Health Oversight Activities. We may disclose protected health information to government oversight agencies. Oversight activities can include, for example, investigations, inspections, audits, surveys, licensure and disciplinary actions; civil, administrative, and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general.
- Judicial and Administrative Proceedings. We may disclose protected health information in response to a court or administrative order. We may also disclose protected health information about you in certain cases in response to a subpoena, discovery request, or other lawful process.
- Law Enforcement. We may disclose protected health information under limited circumstances to a law enforcement official in response to a warrant or similar process; to identify or locate a suspect; or to provide information about the victim of a crime.
- To Avert a Serious Threat to Health or Safety. We may disclose protected health information about you, with some limitations, when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
- Special Government Functions. We may disclose information as required by military authorities or to authorized federal officials for national security and intelligence activities.
- Workers Compensation. We may disclose protected health information to the extent necessary to comply with state law for workers’ compensation programs.
Your Rights Regarding Your Protected Health Information
- You have certain rights regarding protected health information that the Plan maintains about you.
- Right to Access Your Protected Health Information. You have the right to review or obtain copies of your protected health information records, with some limited exceptions. Usually the records include referral information, delivery forms, billing claims payment, and medical management records. Your request to review and/or obtain a copy of your protected health information records must be made in writing. We may charge a fee for the costs of producing, copying, and mailing your requested information, but we will tell you the cost in advance.
- Right to Amend Your Protected Health Information. If you feel that protected health information maintained by us is incorrect or incomplete, you may request that we amend the information. Your request must be made in writing and must include the reason you are seeking a change. We may deny your request if, for example, you ask us to amend information that was not created by us, or you ask to amend a record that is already accurate and complete. If we deny your request to amend, we will notify you in writing. You then have the right to submit to us a written statement of disagreement with our decision and we have the right to rebut the statement.
- Right to an Accounting of Disclosures. You have the right to request an accounting of disclosures we have made of your protected health information. This list will not include our disclosures related to your treatment, our payment or health care operations, or disclosures made to you or with your authorization. The list may also exclude certain other disclosures, such as for national security purposes. Your request for an accounting of disclosures must be made in writing and must state a time period for which you want an accounting. This time period may not be longer than 6 years and may not include dates before April 14, 2003. Your request should indicate in what form you want the list (for example, on paper or electronically). The first accounting that you request within a 12-month period will be free. For additional lists within the same time period, we may change for providing the accounting, but we will tell you the cost in advance.
- Right to Receive Confidential Communications. You have the right to request that we use a certain method to communicate with you or that we send information to a certain location. For example, you may ask that we contact you at work rather than at home. Your request to receive confidential communications must be made in writing. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.
- Right to a Paper Copy of this Notice. You have the right at any time to request a paper copy of this Notice. You may ask us to give you a copy of this notice at any time.
- Contact Information for Exercising Your Rights. You may exercise any of the rights described above by contacting our privacy office.
- Complaints. If you believe that your privacy rights have been violated, you may file a complaint with us and/or with the Secretary of the Department of Health and Human Services. All complaints must be submitted in writing. You will not be penalized for filing a complaint.
Privacy / Refund Policy
Pay Your Bill Online
Introducing the most convenient and secure way to pay your medical bills with Enos Home Oxygen & Medical Supply. Using our third party secure online bill payment tool, you can save stamps, save time, and simplify payment of your copays or private pay bills.
Your personal information is secure
We employ the latest encryption technology in all areas of the site which require you to provide your personal or account information, including online payment forms. This is done to protect you from unauthorized use of the information you are sending to our server.
- We will safeguard, according to strict standards of security and confidentiality, nonpublic, personal information our customers or representatives of our customers share with us. We will maintain safeguards, physical and electronic, to protect that information. We will conduct our business in a manner that keeps personal customer information secure. We will limit the collection and use of customer information to the minimum we require to deliver superior service and to administer our business. We collect personal information about customers from your inquiries to Enos via phone, facsimile, Email, our Website, your transactions with us, our web-affiliates or others, and from your transactions with non-affiliated third parties.
- It is our policy that we will not share personal customer information (either current or former customers), outside Enos Home Oxygen for any purpose other than to facilitate payment for services rendered, unless the disclosure has been authorized by the customer or is permitted or required by law.
Customer satisfaction is our top priority. If you need to amend an incorrect payment, please contact us within 30 days of receipt of your payment.
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Need help? Give us a call at 888-495-7491 Monday - Friday, 8:30 a.m. - 5:30 p.m. and Saturday/Sunday 9:00 a.m. -- 5 p.m.