Medela Pump In Style Advanced The Metro Bag

I have been using this pump for two months now. I pump about six times a day. My pump stopped sucking after two months so a replaced my tubes and other parts but it still would not suck even though the motor sounded fine. I called medela customer service and waited for about twenty minutes for a representative. After trouble shooting medela is sending me a whole new pump for free with one day shipping. So far I have been happy with this pump and was devastated when it stopped working but thankfully I get my new one tomorrow. The representative was so nice and really listened to my concerns and was patient with me.
Posted on 1/10/12

I have been using the medela pump for almost a year now and it has worked well for me. I like that I am able to repeat the let down phase on the pump with just the touch of a button. However I do have complaints.

First is that the manual states you are supposed to wipe down the diaphragm of the pump with each use. It is very challenging to get the pump open to even get to the diaphragm, and then the metal housing around it is very sharp. It is also almost impossible to get the pump out of the case it is in to clean this portion of the pump.

Secondly while the bag is large and I can fit a book and water bottle in it along with the pump it is very, very heavy. I would venture to say that the bag weighs at least 30lb with all the equipment in it. I have to ride a shuttle to get to work and getting a bag this big on and off the bus and then walking a distance with it makes my back and shoulders ache.

Third, the straps are also on the short side making is difficult to carry unless you want it sitting at chest instead of waist level. I have also had the straps repeatedly come loose and the bag fall to the ground. I have to check them every time I put items back in the bag because the metal pieces that hold the straps in place easily twist and come loose.

Fourth,the flap that is supposed to keep the bag shut does not. The magnetic latch is pretty much worthless and my bag is always half open.

Fifth. Why does the company send medium sized breast shields with the pump when in their manual they state that most women will need the large size? That makes no sense. So be forewarned that the shields they give you with the pump are unlikely to fit and you will need to purchase different ones.

I will be getting rid of this pump when I am done using it and investing in a smaller pump with my next child. Medela makes good pumps and accessories, it just happens that this bag is horrible. I have also had great experience with their customer service department.
Posted on 9/7/09

Medela has an awesome reputation for being "The" breastpump to have. I find it to be painful and uncomfortable and I get more milk with my Avent Isis hand pump than I do with the Medela. As another reviewer said, the bag doesn't stay closed. As a breastfeeding mom, I don't really want everyone at work to see what's inside my bag. Addtionally, the bag is heavy and unwieldy. I really wish I hadn't spent the money on the Medela- it truly was a waste.
Posted on 9/7/09